Can I copy and paste text into Messenger?
Yes, you are allowed to do that.
Can I exclude a match or follower who is unpleasant?
If you meet an unpleasant person who makes you feel uncomfortable, you can block that member and they will no longer be able to contact you. Please note that you also cannot reach blocked members. If you decide to unblock a person, you can contact each other again.
How do I get in touch with my matches?
To get matched on our site you need to have mutual likes with another member in the Like Gallery. After your mutual likes are sent to each other, you will see a new match in the ‘Matches’ section of the Like Gallery. Press on the profile of your match and send them a message to start your communication.
How to gain more matches?
There are many ways to increase your popularity with potential partners on the site. We recommend that you start by updating your profile information and photos. Add more positive photos that showcase your interests and lifestyle. Go to the Like Gallery and start sending likes to all singles you like. The more likes you send, the more chances you have of finding a match.
You can also buy our additional features that can increase the popularity of your profile. You can rank # 1 on Search, Messenger, and Like Gallery. To learn more about our advanced features, press the ‘Get Extra’ button in the upper right corner of any page on the site.
How do I boost my chances of being contacted?
There are many ways to increase your popularity with potential partners on the site. We recommend that you start by updating your profile information and photos. Add more positive photos that showcase your interests and lifestyle. Write a short description of yourself and share your core values. Fill in all the parameters in the ‘Additional Info’ section of your profile - this will increase your chances of appearing in search results of other users.
You can also buy our additional features that can increase the popularity of your profile. You can rank # 1 on Search, Messenger, and Like Gallery. To learn more about our advanced features, click the ‘Get Extra’ button in the upper right corner of any page on the site.
How can I block people here?
Open the profile you want to block, find the three dots in the top right corner of the profile and click there. You will see a drop-down menu with two options: block and report. Press the ‘Block’ option.
If you want to unblock a profile, press the ‘Unblock’ button that appears under their photo.
How to update my preferences?
Press on your avatar in the upper right corner of any page on the site, select the ‘My Profile’ option and find the ‘Looking for’ section on your profile page. Press the ‘Edit’ button and change the options as needed.
How can I get matched with other users?
To get matched on our site you need to have mutual likes with another member in the Like Gallery. Press the ‘Like Gallery’ button in the upper left corner of any page on the site. View the singles and hit the heart icon if you like them or the cross if you don't. After you receive a reciprocal like from someone, you will see your new match in the ‘Matches’ section of the Like Gallery.
How am I supposed to know if a message I sent was read?
To see if your message has been read, you must be a Full Member and purchase our ‘Get read receipt’ feature. When using this feature, all your messages read by the recipient will be marked with two green checkmarks. To learn more about our extra features, press the ‘Get Extra’ button in the upper right corner of any page on the site.
Can I refine my matches?
To get matched on our site you need to have mutual likes with another member in the Like Gallery. If you want to get matches only to your taste, only like those who you are really interested in. Then you won't have unsuitable matches.
Can I delete messages from people I no longer communicate with?
Yes, you can do this. Open your chat with the person you want to delete messages from. Press the three dots in the upper right corner of the chat-window, and then press the ‘Delete chat’ option. This option is available for Full Members only.
How do I report a problem?
To report a problem, press your avatar in the upper right corner of any page on the site, select the ‘Get Support’ option, go to the ‘Contact us’ section, fill the form and send it to us. Please describe your problem in detail in the ‘Message’ field to get help from us as soon as possible.
How can I report a person?
To report a user you can press the three dots in the upper right corner of their profile and select the ‘Report’ option. After that you will see a window where you need to choose the reason why you are reporting this user. Then press the ‘Report Member’ button.
How can I save my preferred profiles?
Open the profile you like, press on the ‘Add to favourites’ star. The user you add will then get a notification about this action. The favourites list is available in the ‘My favourites’ section on the ‘My Profile’ page.
How does the Search operate?
On the Search page you can see all members on the site and sort them using special filters such as age, location, appearance, etc. The Search page has three sections: All Members, Online Now, and New Members.
How does the BeNaughty site operate?
The main goal of our site is to help people find partners and build relationships. There is a partner search system on our website. Here you can quickly and easily find singles in your area. We offer a variety of search filters, ice-breaking features, and tons of profiles that you will definitely love. You can try our site for free and see everything for yourself. Welcome!
If you have technical problems with chat or messenger please follow this procedure:
1) If you are using a PC:
- Please press the PrtScrn or Print Screen key, usually located in the upper right of your keyboard.
- Open Microsoft Paint by accessing the Start menu, then Programs, Accessories, and finally choose Paint.
- Once you've opened Paint, choose ‘Edit’ from the top menu and click ‘Paste’.
- Now that your screenshot appears in the Paint program, choose ‘File’ from the top menu and click ‘Save As’.
- From the drop-down at the top of the ‘Save As’ menu, choose to save the file to your Desktop.
- Name your file ‘adsense.jpg’, choosing ‘JPEG’ as the format from the ‘Save as Type’ drop-down list, and then click Save.
2) If you're using Mac OSX
- Open the ‘Grab’ application, usually found in ‘Applications’ | ‘Utilities’.
- Select ‘Capture’ | ‘Window’.
- Click on the window you want to take a screenshot of.
- Save the screenshot as ‘adsense.jpg’.
3) If you're using a Mac 9.x or below, then hit Command+shift+3 while viewing the site you're experiencing difficulty with. This will create a file on your desktop (usually called ‘picture1.png’).
If you are not able to make a print screen of your problem, please describe your issue in detail so that we can reproduce your technical problem, otherwise we won't be able to help you.
Once you've followed the appropriate steps, attach your saved screenshot to your email and send it to our support team at support@benaughty.com.
How can I reply to incoming messages?
Read the incoming message, then enter your text in the ‘Write your message’ field and press the envelope icon to send it. Please note, Free Members have limited access to features on our site.
Is everything here free?
We have two types of membership: Free Membership and Full Membership. Our Free Membership does not require any fee. Our Full Membership requires payment. It includes more features to help you find matches faster. In addition, we have extra features that are also available for purchase.
Must I have a subscription to receive messages?
No, it's not obligatory. Free Members also receive messages.
My match has no photos - what can I do?
You can send a request to anybody without a photo to upload a primary photo by pressing on the ‘Ask for a photo’ text link that can be found in their profile or the search results.
What does ‘match’ mean?
Your match is a member of our site that mutually likes you. When you both like each other on the site, you are automatically matched.
What are the main rules of this community?
Welcome to the BeNaughty community!
Our main goal is to help single people find their partners and build happy relationships. We use the match-making system that unites you with other members automatically, giving you the chance to choose among people that meet your preferences.
We have a wide range of additional features to make your search easier and break the ice. We care about our members’ safety and verify all materials our users upload.
If you wish to get started, you can try our Free Membership to explore the site, its opportunities, and see the variety of singles right away.
Am I supposed to pay to create a profile?
No, the creation of your BeNaughty profile is absolutely free.
Is my photo automatically displayed on my profile?
All photos uploaded by our users are moderated by our anti-fraud system first. When your photo is approved, it will appear on your profile automatically.
How can I add or delete a photo from my profile?
To add photos to your profile page, press your avatar in the upper right corner of any site page and select ‘My Profile’ from the drop-down menu. Press the ‘Add photos’ field or the ‘My Photos’ button in the upper left corner of your profile page. There you have two options – to upload your photo from your device or to take a new photo, using your webcam or cam.
To delete your photo go to the ‘My Profile’ section, press the ‘My photos’ button, then hover the cursor over the photo you want to delete and press the cross to complete the action.
How do I change my settings such as age, height or profile name?
To change your username and age, go to the ‘My Profile’ section, press the ‘Edit’ button, enter your new username and choose your age options. To change your additional information such as weight, height, education, etc., scroll the 'Profile' page down, find the ‘Additional info’ block, press the ‘Edit’ button, and select the options you want to change.
Can I change my gender?
To change your gender on our site you need to contact our Customer Care team. Press your avatar, choose the ‘Get support’ section from the drop-down menu, choose the ‘How do I change gender/orientation on my profile?’ subject, then describe your issue in the ‘message’ field and press ‘Send’ to deliver your request.
How can I edit my profile?
To edit your profile details, got to the ‘My Profile’ section, press the ‘Edit’ button, and make the desired changes.
How can I register at BeNaughty?
To register at BeNaughty, visit our website at the following link: benaughty.co.uk, fill out the registration form and click the "Join now" button. If you fill out the form correctly you will receive an email with an activation code. To verify your email address, click the link inside the email or copy and paste the activation code into the pop-up window that you see on the site after filling out the form.
Help me create an impressive profile
You can upload images in a .jpeg, .jpg, or .png format. Size limits of no less than 480 x 480 px, and no bigger than 12MB are applied.
You cannot upload:
- Group photos (shots of you with anyone else: friends, relatives, children etc.).
- Photos that are not yours (photos of your girlfriend/boyfriend or anyone of the opposite sex if you are registered as single).
- Photos containing personal information (including web links, IM numbers, email addresses, phone numbers or home addresses etc.).
- Photos containing images of weapons, drugs, alcohol or cigarettes.
- Photos containing illegal/inappropriate material (e.g. offensive gestures, violence or death).
- Photos of children or celebrities.
- Professional photos of models or photoshopped photos.
- Photos with no people/photos of nature/animals/drawings or graphics.
Why don't I see my profile updates?
It usually takes 15-20 minutes for your information to be approved. Our approval team is available 24/7, so you don't have to wait and lose potential contacts.
If you do not see any updates after the verification period has passed, please contact us and we will find the technical issue you are experiencing.
Why don't I see my photo on the profile?
Before your photo appears on the site it must be approved by our anti-fraud system. If you have uploaded a photo and it is not yet on your profile, this means that your photo is still under moderation. Please wait for your photo to be approved.
Why did you reject my photo?
Your photo may have been rejected due to one or several main disapproval reasons. We reject:
- Group photos (shots of you with anyone else: friends, relatives, children etc.).
- Photos that are not yours (photos of your girlfriend/boyfriend or anyone of the opposite sex if you are registered as single).
- Photos containing personal information (including web links, IM numbers, email addresses, phone numbers or home addresses etc.).
- Photos containing images of weapons, drugs, alcohol or cigarettes.
- Photos containing illegal/inappropriate material (e.g. offensive gestures, violence or death).
- Photos of children or celebrities.
- Professional photos of models or photoshopped photos.
- Photos with no people/photos of nature/animals/drawings or graphics.
If you upload any of the types of photo listed above then our dedicated approval team will disapprove it from appearing on your profile.
We follow these guidelines to ensure our members gain maximum enjoyment from the site and that all photos on the site are genuine and legible, creating a fun and safe environment for everyone to meet new people.
Please accept our apologies for any inconvenience caused.
Why do I need to create a profile to use the site?
Our dating site is focused on building honest relationships between people. We ask each of our users to create a profile to keep our platform safe and anti-fraudulent. We check every email address our new members use when registering.
Please accept our policies to use our safe and secure dating platform.
How can I find a member by their name?
We are sorry, but our site does not provide such a service. All our members use screennames that they have created by themselves and are not their real names.
How can I search people?
Log in to the site and press the ‘Search’ icon in the upper left corner of any page on the site. The search page has three sections: All Members, Now Online, and New Members. There are also several filters above the search results where you can specify age, location, ethnicity, preferences, etc. You also have four options for sorting people by: ‘popularity’, ‘last activity’, ‘distance’ and ‘age’.
Why do I have no results when I search?
Please try to change the filters you have chosen. Perhaps there are no results that meet your criteria.
If you have technical problems with search please follow this procedure:
1) If you are using a PC:
- Please press the PrtScrn or Print Screen key, usually located in the upper right of your keyboard.
- Open Microsoft Paint by accessing the Start menu, then Programs, Accessories, and finally choose Paint.
- Once you've opened Paint, choose ‘Edit’ from the top menu and click ‘Paste’.
- Now that your screenshot appears in the Paint program, choose ‘File’ from the top menu and click ‘Save As’.
- From the drop-down at the top of the ‘Save As’ menu, choose to save the file to your Desktop.
- Name your file ‘adsense.jpg’, choosing ‘JPEG’ as the format from the ‘Save as Type’ drop-down list, and then click Save.
2) If you're using Mac OSX
- Open the ‘Grab’ application, usually found in ‘Applications’ | ‘Utilities’.
- Select ‘Capture’ | ‘Window’.
- Click on the window you want to take a screenshot of.
- Save the screenshot as ‘adsense.jpg’.
3) If you're using a Mac 9.x or below, then hit Command+shift+3 while viewing the site you're experiencing difficulty with. This will create a file on your desktop (usually called ‘picture1.png’).
If you are not able to make a print screen of your problem, please describe your issue in detail so that we can reproduce your technical problem, otherwise we won't be able to help you. Once you've followed the appropriate steps, attach your saved screenshot to your email and send it to our support team at support@benaughty.com.
How can I find my matches?
Your match is a member of our site that mutually likes you. When you both like each other on the site, you are automatically matched. To find more matches, please go to the ‘Like Gallery’, like all the singles you want, and you will get matched with somebody soon.
How do I contact customer service?
Press your avatar in the upper right corner of any page on the site, choose the ‘Get support’ option. Go to the ‘Contact us’ section’, fill the form and press the ‘Send’ button.
What should I do to change my email address?
To change your email address:
- Press on your avatar in the top right corner of any site page and go to the ‘My Settings’ tab;
- Press on the ‘Change your email’ field to change your address. Then enter your current password to continue;
- Enter the new email address and press the ‘Save’ button.
Once you have changed your email address it must be verified. We do this by sending a new password to the new email address you have provided. Once you have logged in using the new password you will regain full access to the site.
How do I change my password?
If you would like to change your password:
- Press on your avatar in the top right corner of any site page and go to the ‘My Settings’ tab;
- Press on the ‘Change your password’ field. Enter your old password and the new one, retype it in the appropriate box and press the ‘Save’ button.
How can I change the visibility of my profile on the site?
If you would like to get seen by more members, you can purchase extra features that enable this.
The ‘Higher in search’ feature gives you a top position in the search results list. The ‘Top in messenger’ feature gives you the top position in other members’ messengers. The ‘Get seen by x5 more people’ feature boosts your position in the Like Gallery.
How do I clear cookies and cache?
How do I log in and log out?
If you already have a BeNaughty profile, visit our Benaughty.co.uk home page, press the ‘Login’ link in the upper right corner of the page, enter your email address and password and press the ‘Log in’ button.
To log out, press your avatar in the upper right corner of any page on the site and select the ‘Log out’ option from the drop-down menu.
What should I do if I forget my password?
If you happen to forget your password and can’t log in to the site, press the ‘Forgot Password?’ in the login form, type in the email you used for registration, and wait until we email you a link to change your password.
What browsers can I use to open the BeNaughty site?
You can use any browser to enjoy our site. Just update your browser to its latest version.
I can't send messages. What is the reason?
We are sorry that you are facing difficulties. Please note that our Free Membership has certain limits on messaging. You can send up to 5 messages a day to different users, and no more than 1 message to each user.
With Full Membership you can send an unlimited number of messages to an unlimited number of users daily.
If you have technical problems with chat or messenger, please follow this procedure:
1) If you are using a PC:
- Please press the PrtScrn or Print Screen key, usually located in the upper right of your keyboard.
- Open Microsoft Paint by accessing the Start menu, then Programs, Accessories, and finally choose Paint.
- Once you've opened Paint, choose 'Edit' from the top menu and click 'Paste'.
- Now that your screenshot appears in the Paint program, choose "File" from the top menu and click 'Save As'.
- From the drop-down at the top of the 'Save As' menu, choose to save the file to your Desktop.
- Name your file 'adsense.jpg', choosing 'JPEG' as the format from the 'Save as Type' drop-down list, and then click Save.
2) If you're using Mac OSX
- Open the 'Grab' application, usually found in 'Applications' | 'Utilities'.
- Select 'Capture' | 'Window'.
- Click on the window you want to take a screenshot of.
- Save the screenshot as 'adsense.jpg'.
3) If you're using a Mac 9.x or below
If you're using a Mac 9.x or below, then hit Command+shift+3 while viewing the site you're experiencing difficulty with. This will create a file on your desktop (usually called 'picture1.png').
If you are not able to make a print screen of your problem, please describe your issue in detail so that we can reproduce your technical problem, otherwise we won't be able to help you.
Once you've followed the appropriate steps, attach your saved screenshot to your email and send it to our support team at support@benaughty.com.
Android - How to cancel my subscription?
If you want to cancel your subscription you can cancel repeat billing at our site. We have no special rules for Android users.
How do I pay?
Just press the ‘Upgrade now’ button to go to the Payment Page. This will show you what packages we have and any special offers that are available. You can also call our payment hotline at 1-800-961-4585. We provide a secure payment process and accept most types of credit and debit cards. You can also use alternative methods of payment which are shown on your Payment Page.
How can I cancel my subscription?
To cancel your subscription and repeat billing, please switch to the web version of the site and perform the following actions:
Press your avatar in the upper-right corner of any site page.
Choose ‘My Settings’ from the drop-down menu.
Press the ‘Billing History’ and then ‘Deactivate subscription’ buttons.
Follow further instructions.
How to purchase your Full Membership?
Just press the ‘Upgrade now’ button to go to the Payment Page. This will show you what packages we have and any special offers that are available. You can also call our payment hotline at 1-800-961-4585.
Am I able to receive a refund?
Our site operates no-refund policy. This policy is clearly stated in our Terms of Use which you are required to agree to, in the refund policy agreement and the application form, and prior to joining our site as a Free and Subscribed member.
You can reach our Support team by calling 1-800-961-4585.
How do I update my payment details?
To amend your credit card details you need to do so after your current membership expires, after which the ‘Upgrade now’ button will appear. You will then be able to go to the Payment Page and enter your new payment details for a new subscription.
If you have any queries concerning the site, please do not hesitate to contact us.
I want to delete my profile and have not used my entire subscription yet. Will I receive a refund?
Our site operates no-refund policy. This policy is clearly stated in our Terms of Use which you are required to agree to, in the refund policy agreement and the application form, and prior to joining our site as a Free and Subscribed member.
You can reach our Support team by calling 1-800-961-4585
iOS - How can I cancel my subscription?
If you want to cancel your subscription, you can cancel repeat billing at our site in most cases, except subscribing through iTunes.
In order to cancel your subscription through iTunes, please enter your iTunes account, select the application you would like to stop paying for, and disable the subscription on this application.
- Go to settings
- Choose store settings and sign in if necessary
- Scroll down for 'Manage App Subscriptions'
- You can switch from weekly to annual and turn recurring billing on and off. iTunes does not offer refunds on subscriptions, but to end future automatic payments you can turn recurring billing off.
We are sorry but we cannot issue a refund due to the Policy of Apple. It is important to read The Terms of Apple (http://www.apple.com/legal/itunes/us/terms.html#GIFTS) and the Terms of iTunes before making a payment.
We apologize for any inconvenience caused.
Is it safe to enter my credit card information on the site?
We use various payment gateways to provide a secure payment process and accept all credit and debit cards. We do not hold any card details on our servers; this ensures maximum protection of your details.
What membership options do you have?
We have Free and Full Memberships. Free Membership allows you to register a profile, use the extensive search function for free, like other members, use the ‘Like Gallery’ section, and view messages in public chat rooms.
Full membership (subscription) gives you access to all aspects of the site including chat, messaging and upcoming new features. Full members can send unlimited messages, view all search results, access all members’ photos, and see them in full size. They also can contact popular members and freely check the profile info of any member.
What features can I use as a free member?
Free Membership allows you to register a profile, use the extensive search function for free, like other members, use the ‘Like Gallery’ section, and view messages in public chat rooms.
What is the price of a BeNaughty subscription?
Dear user, our prices may vary depending on your location and other circumstances. But you can always open our Payment Page and check all the current prices and discounts available for your account. To go to the Payment Page, just press the ‘Upgrade now’ button in the upper right corner of any page on the site.
What will I see on my credit card account?
You will see on your bank statement the name of our billing descriptor, not the name of the site, we do not show the name of the dating site to keep your privacy.
Unfortunately, we cannot tell you the exact name of the billing descriptor, as we have different payment gateways which may change.
We apologize for any inconvenience caused.
Why was my subscription renewed automatically?
We operate a repeat billing policy. This means that once your initial membership period has expired, for your convenience, your membership will automatically be renewed. Rebilling will occur only when your current payment period expires and not before. If you do not want your membership to be automatically renewed you can cancel automatic billing any time before the collection date.
Why did you not accept my card?
There are many reasons why your card may be denied by our system. The most common are:
- Insufficient funds available.
- Invalid card details.
- Your billing address does not match the address on your card statement.
- The CVV/CVV2 number is incorrect or incomplete.
Will my profile remain on the site after the subscription ends?
If you have cancelled repeat billing, you can still take full advantage of your current membership plan. Once your subscription expires, your membership will become a free one. This means you will still be able to use your profile as a free member.
Can the users of your other dating sites see my BeNaughty profile?
Please note that we have many dating sites with different databases, and some of our users choose to be a member of more than one of our sites in order to get more opportunities for online dating.
However, the members of other dating sites cannot view your profile.
How to report a suspicious match or abusive/offensive behaviour?
To report a user you can press the three dots in the upper right corner of their profile and select the ‘Report’ option. After that you will see a window where you need to choose the reason why you are reporting this user. Specify the reason and then press the ‘Report Member’ button. Make sure you know how to save copies of your online dating conversations. They can be helpful when investigating.
I've got a match, can I share my personal information?
We recommend that you do not provide personal information too soon. Never give out your full name, home address, telephone number or any other sensitive personal information unless you know who you're dealing with. Armed with just your home phone number, a person can easily gain access to your income information, home address, and even learn the value of your home. This website works using an anonymous email and chat system where none of your online personal information is made available to other members. Make sure you send and receive emails via our onsite email system. Take your time getting to know people better and develop a trusting relationship.
Is my confidentiality respected?
We assure you that we respect the confidentiality of all your personal data and your actions on the site.
Is the content here censored?
Yes, we have some restrictions concerning the content you upload to our site. If the photos you try to upload contain inappropriate content, they won’t be approved and added to your profile.
How can I report acts of racism/discrimination/hate speech
To report a user you can press the three dots in the upper right corner of their profile and select the ‘Report’ option. After that you will see a window where you need to choose the reason why you are reporting this user. Specify the reason and then press the ‘Report Member’ button. Make sure you know how to save copies of your online dating conversations. They can be helpful when investigating./p>
Will any of my details be disclosed?
The personal information of our users contained on our site will never be shared with third parties.
What does 'phishing' mean? How can I protect myself?
Phishing is a mechanism through which one may obtain access to your details by manipulating a real individual or organization. Phishing entails another entity or company claiming to be you.
What can I do when someone asks me to send my card number?
Never let your guard down. Some people take advantage of those looking for adult fun by befriending them and trying to scam them. These scams range from illegal advertisements, to redirection to other websites where you have to pay, to asking for credit card details or money. Ignore them and DO report them to us straight away using our scammer reporting option. Make sure you know how to save copies of your online dating conversations.
What to do if someone asks me to send money, bypassing the website?
Never send money to people you do not know. Some people take advantage of those looking for adult fun by befriending them and trying to scam them. These scams range from illegal advertisements, to redirection to other websites where you have to pay, to asking for credit card details or money. Ignore them and DO report them to us straight away using our scammer reporting option. Make sure you know how to save copies of your online dating conversations.
Someone is interested in my personal information. What do I
Don't Provide Personal Information Too Soon. Never give out your full name, home address, telephone number or any other sensitive personal information unless you know who you're dealing with. Armed with just your home phone number, a person can easily gain access to your income information, home address, and even learn the value of your home. This website works using an anonymous email and chat system where none of your online personal information is made available to other members. Make sure you send and receive emails via our onsite email system. Take your time getting to know people better and develop a trusting relationship.